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Orders
Below are some of are common questions about orders
How do I make a purchase?
Making a purchase is simple. Browse our collection, select the items you'd like, and add them to your basket. When you're ready, proceed to checkout, enter your delivery and payment details, and confirm your order. You'll receive an order confirmation email with tracking information once your items have been dispatched.
How do I know if my order is confirmed?
You'll receive a confirmation email immediately after placing your order. This email contains your order number, itemised list of products, delivery address, and estimated delivery date. Keep this for your records. You can also log into your account on our website and view your order status in the "Orders" section at any time. If you don't see a confirmation email within a few minutes, check your spam or junk folder.
Can I change my shipping address after my order is placed?
Yes, you can change your shipping address, but timing is critical. If your order hasn't been dispatched yet, contact our customer service team as soon as possible with your order number and the new address. Once your order has left our warehouse, the address cannot be changed. We recommend checking your order status in your account to see if it's still processing. For the fastest resolution, reach out to us within 24 hours of placing your order.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
No at the present time orders are only despatched to UK addresses
When will my order be shipped?
Most orders are dispatched within 1-2 business days. Once your order ships, you'll receive a tracking number via email so you can monitor its progress. Delivery times vary depending on your location, but you can expect to receive your items within 3-5 working days of dispatch for UK addresses. If you need your order urgently, please contact us and we'll do our best to help.
What is your return policy?
We offer a 30-day returns window from the date of purchase. Items must be unused, unwashed, and in original condition with all tags attached. Return shipping is free on orders over £50; otherwise, customers cover return costs. Once we receive your return, refunds are processed within 5-7 working days. For exchanges, we'll send your replacement immediately upon receipt of the original item. If you have any questions about a specific product, please get in touch with our team.
How long will it take until I receive my order?
Orders typically arrive within 5-7 working days from the date of purchase. Delivery times may vary depending on your location and current shipping volumes. You'll receive a tracking number via email once your order has been dispatched, allowing you to monitor its progress in real time. For orders placed on weekends or bank holidays, processing begins on the next working day.