At Badger Black, we aim to make every delivery feel considered, reliable, and effortless. Below you’ll find clear guidance on how shipping and returns are handled.

Shipping

We currently ship within the United Kingdom.

Processing Time: Orders are carefully prepared and dispatched within 1–3 working days.

Delivery Time: Once dispatched, delivery typically takes 2–5 working days, depending on your location.

Shipping Costs: Any applicable shipping charges will be clearly shown at checkout before you complete your purchase.

Order Tracking: Where available, tracking details will be shared via email once your order has been dispatched.

Please note that delivery times may vary during peak seasons or due to circumstances beyond our control.

Returns

We want you to feel confident when ordering from Badger Black.

You have the right to cancel or return your order within 14 days of receiving it, in line with UK Consumer Contracts Regulations.

Items must be unused, in their original condition and packaging, with all labels intact.

To initiate a return, please contact us with your order details before sending the item back.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method within 5–10 working days.

Original shipping costs are non-refundable unless the item is faulty or incorrect.

Faulty or Incorrect Items

If you receive an item that is damaged, faulty, or not what you ordered, please contact us as soon as possible. We will arrange a replacement or full refund in accordance with your statutory rights.

Return Shipping

Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.

We recommend using a tracked service for returns, as we cannot be responsible for items lost in transit.